FREQUENTLY ASKED QUESTIONS

Here you can find the answers to the most common questions.

✨ Would you like to find out more about current developments? You can always find the latest information on the Current work and Changelogs page. ✨

Android Auto: Starting with app version number 225, the Android version of Motobit supports Android Auto for the first time. New functions and improvements will follow with future updates.

Apple CarPlay: In the near future, we will be looking into the possibility of making the iOS version of Motobit compatible with CarPlay, depending on how much our users would like such an integration.

No, you should NOT do it.

There are many websites that offer our app to download. We are not affiliated with these websites and never gave them the permission to give our app for download.

Unfortunately, we cannot avoid this from happening, so we advise you to download Motobit from Google Play or via App Store only.

The version of the app that you can find outside Google Play and App Store are probably modified and can contain viruses and dangerous software.

The iOS app was released in June 2024, when the Android app was already 4 years old, so there is still some work to do.

We work constantly to integrate all the features of the Android app in the iOS one too.

To record the lean angle and accelerations, Motobit uses the accelerometer and gyroscope of the smartphone. If your smartphone does not have these sensors, it will not work.

Yes, you can access Motobit Web via your web browser at this link: https://webviewer.getmotobit.com/# You do not need to install any software to use it. After loggin in with the same credentials as in the app you can plan routes there and they will be automatically synced to your smartphone.

GENERAL QUESTIONS

Motobit is developed to be your smart motorcycle companion.

You can plan winding routes, navigate, record your rides and much more. Simply download the app and try it out.

No, Motobit works on Android smartphones and tablets with the Google Services and an Android version of at least 10 and on iOS smartphones and tablets with at least iOS 15.6. 

Some features of Motobit are offered for free while others are available with the subscription to Motobit Premium. The features included in Motobit Premium and the subscription prices are visible in the app.

Motobit can be downloaded in the entire Europe (with exception of Russia and Ukraine), United States, Canada, Mexico, Australia and New Zealand.

You can use the app in the entire world.

Our host (Hetzner Online GmbH) is based in Germany. All profile and related telemetry data is stored there.

Data shared with third parties can be stored in other countries. For more information refer to our Privacy Policy.

Yes. All data is transmitted to our servers via a secure SSL or HTTPS connection.

GETTING STARTED

When starting Motobit for the first time, you can simply create an account with one of the account creation methods provided.

Besides allowing Motobit to access your current location, it is needed to apply changes to the battery optimisation settings of your smartphone so that your ride can get tracked completely and Motobit can work properly throughout the entire ride.

All you have to do is log in to Motobit on your new smartphone with the same account as in your old smartphones and all the data are going to be loaded automatically.

You can export your planned routes as GPX files and import them in Motobit.

There is currently no way to import the tracked rides from another app to Motobit.

ACCOUNT

This is not yet possible. 

We are already considering to integrate it.

The easiest way is to open the app, go to your Profile and click on “Delete Account”.

If you already uninstalled the app you can follow the instructions on this page. 

Please consider that all your data will be deleted and they can not be restored.

If you used an email as method to log in, you will find the option to reset the password when logging in.

No, this is not possible.

ROUTE PLANNING

No, an active internet connection is needed for the route planning and navigation.

No, Motobit does not have access to live traffic information.

Currently, ferries and water transport are not considered when creating routes. Therefore, we recommend creating a tour from the starting point to the pier and another from the pier to the destination.
Unfortunately, it is currently not possible to display an alternative route.
To adjust the length or duration of a round tour during planning, you must enlarge or shrink the circle accordingly. To change the direction in which your round tour should run, simply rotate the circle. All necessary steps and information can be found at the top of the screen of the app during the planning view of a round tour.

Fast with highway: the fastest way to get to your destination. It includes also highways.

Fast without highway: to achieve fast your destination while avoiding highways.

Winding: to get the most curves. This routing mode automatically avoids city centres and highways.

Sport/Touring: to get the biggest fun if you like to travel with some speed. This routing mode prefer winding roads with higher speed limits and automatically avoid city centres and highways.

No, this is currently not possible.

No, Motobit supports the route planning just on asphalted roads. Offroad tracks and gravel roads are not supported and you can not place a waypoint on them.

You can plan routes on the entire world.

Yes, you can access Motobit Web via your web browser at this link: https://webviewer.getmotobit.com/#

You do not need to install any software to use it.

After you have logged in with the same credentials as in the app you can plan routes there and they will be automatically synced to your smartphone.

The map material is usually updated every 2-4 weeks. This includes local road closures and non vehicular traffic information, although due to the large amount of data and frequent changes in the road network, it is possible that a location may not be accurately updated. We hope for your understanding.

No, this is not yet possible.

Currently the only way to do it is to export your planned route as GPX file and send it.

Please consider that every app “reworks” the GPX route in its own way so the slightly modification of the route can happen.

In most cases this happens when the route contains roads that are not drivable with Motobit, like off-road tracks or ferries.

Usually Motobit tries to find an alternative route to avoid such parts of the route but this is not always possible.

To avoid the problem, open the GPX route in the app you used to create it, check for off-road parts and ferries and remove them.

No. An active internet connections is needed for the navigation.

If during your ride, you lose the internet connection the navigation will still continue but no route recalculation is possible.

However, for the sole purpose of recording your ride (GPS tracking), Motobit does not require an active internet connection.

To skip a waypoint ahead of you during navigation, first select the menu with the 3 horizontal lines in the lower right corner, then click “Skip next waypoint.” The waypoint will then be removed from your planned tour, and the next waypoint will be approached.

Yes. To bypass a local traffic condition during navigation towards your next waypoint, first select the menu with the 3 horizontal lines in the lower right corner. Then click “Bypass road closure.” You will then be redirected locally and shortly return to the planned route to your next waypoint.

HAZARD WARNINGS

Motobit will give you two type of warnings:

  • -warnings related to the Curve Assistant;
  • -warnings related to static hazards.

The hazard warnings are currently integrated in the Android version of Motobit only.

You can find more information about these two types of warning in the next questions.

No, you will receive hazard warnings only if you are tracking your ride or navigating. Simply keeping the app open is not enough to receive the hazard warnings.

Moreover, if you have no active internet connection you will not receive the hazard warnings.

With Curve Assistant you will get notified acoustically via your headset/intercom or haptically through your Sentinel device when approaching a curve, that may be risky for your riding profile based on your current speed and the course of the road ahead. Both your riding behavior and the road that lies ahead of you are constantly evaluated so that you can enjoy a safer ride.

Go to Curve Assistant in the settings and choose between various options under Notification sensitivity. A low sensitivity leads to less notifications, whereas a higher setting causes more notifications during a ride.

Yes, you can choose from different warning times under Notification time ranging from an earlier to a later point in time.

With Hazard Point Notification, you can receive warnings about potential hazards points during the ride. 

You can receive the warning via audio and/or directly on the smartphone display.

There are different categories of hazard points ranging from dangerous curves to speed controls.

You can check all the type of hazard points directly in the app in the settings under “Hazard Notifications”

Simply zoom in in the map to area that you are interested in and the available hazard points in that area will be displayed in the map.

Simply long-press on a road segment where you want to make the report and choose a matching category.

You can find your reports inside your user profile in the Home tab under REPORTS.

RIDE TRACKING AND ANALYSIS

Curve analysis shows you how you tackled every curve by analysing your tracked rides with values ranging from relaxed to risky and is based on your riding profile created with your very own riding data.

Make sure that you attach your smartphone firmly to your motorbike and that it does not slip, otherwise the results could be affected. The best way to do this is with a tank bag.

Yes, simply click on the GPX export button that you can find in the summary of your tracked ride.

No. To record your rides with Motobit, you need to do this through the tracking button in the menu.

If you start the navigation, your ride will be automatically recorded.

Yes, open the ride you want to delete and click on the trash bin to delete it.

No, this is not possible.

MOTOBIT PREMIUM

Motobit PREMIUM offers additional features compared to the free version of the app, including:

– Navigation: Extended navigation with a range of over 100km.
– Planning: Plan longer tours with starting and ending points that are further from your current location.
– GPX import: Import GPX files to use custom routes.
– Acceleration and lean angle analysis: Get insights into your acceleration and lean angle during the ride.
– Automatic pause function: Automatically pause tracking during breaks.
– Unlimited 3D videos of your tours: Create 3D videos of your rides without any limitations.
– Exclusive routing mode “Sport/Touring”: A dedicated routing mode tailored for sportive riders.
– Support for Android Auto.

…and much more!

Yes. As part most of the annual membership, Motobit Premium offers a free 14-day trial period for new customers.

During this time, you’ll have full access to all the premium features of Motobit. If you don’t cancel your membership within this 14-day period, it will be automatically renewed.

To cancel your Motobit PREMIUM membership, follow these steps:

For Android:

Go to your profile within the Google Play app > Select Payments & subscriptions or Subscriptions > Find and select Motobit from the list of subscriptions > Choose Manage subscription > Select “Cancel subscription.”

For iOS:

Open the App Store and click on your profile in the upper right corner to open your profile > Click on your Apple ID tab > Go to Subscriptions > Here you can find your subscription and cancel it.

Yes. The easiest way is to do it directly from Google Play or the App Store.

For Android:

You can find the official guide from Google to request a refund here.

For iOS:

You can find the official guide from Apple to request a refund here.

If you are not sure how to do it you can contact us and ask for a refund but keep in mind that we need the order ID to find your subscription and issue a refund.

TROUBLESHOOTING

Make sure to set all needed permissions in the system preferences of your device so that Motobit can work properly. You can find further guidelines here.

No, Motobit maintains its functionality over an extended period even when you are facing low cellular coverage during your ride by loading the needed data in advance.

Go to the ride overview page in the Motobit APP and check your recent rides, your last ride should be available until the last waypoint stored by your smartphone.

If the GPS signal is not affected, you can store your smartphone everywhere.

Consider anyway that if the smartphone is not mounted on the motorcycle you will get inaccurate lean angle and acceleration measurements.

This usually happens when a battery saving setting is active and limits the update frequency of your position as well as its accuracy. To solve this problem please change all the settings for Motobit to work correctly as explained here.

This can also happen if you try to track a tour completely indoor or in an area with bad GPS coverage, nevertheless in this case the problem should not persist as soon as you move to an area with good GPS coverage.

If you see a straight line fixed at zero in the lean angle or acceleration diagram, it means that:

  • – your smartphone does not have an accelerometer and a gyroscope that are necessary for the calculation of the lean angle and the accelerations or
  • – the calibration process for the calculation of the lean angle and the accelerations failed.

To ensure that the calibration process is successful mount the smartphone in a fixed position, as in a bag on the tank or with a smartphone holder.
At the beginning of your tour you will always see the lean angle and acceleration fixed at zero if the calibration process is not completed.
The calibration process is started and developed completely automatically.

The accuracy of the measured lean angle and accelerations depends on how well your smartphone is fixed to the motorcycle and maintains its position during the ride.

If your smartphone is not mounted on the motorcycle (as for example if you put it in your jacket pocket) you will get inaccurate results.

We are sorry for the problem. Please write us an email at info@getmotobit.com describing us the problem. The more information you can give us the faster we can solve the problem.

Do not uninstall the app before contacting us to be sure that your tracked tours are synced with the server and will not be lost.

To get a lean angle analysis, your smartphone must have both a gyroscope and an accelerometer. If your device lacks these sensors, Motobit won’t be able to determine the lean angle, and no values will be displayed for it.

To increase the battery life of your smartphone, it’s worth considering the following points:

– Reduce display brightness
– Close other apps running in the background
– Disable Bluetooth, NFC, and Wi-Fi connections when not in use
– Use a dark theme for your Android interface
– Optionally, mute keyboard and ringtone sounds
– Clean up phone storage by deleting unused apps and data
– Remove unused accounts

This circumstance has two reasons:

– The accuracy of your smartphone’s GPS sensor varies depending on the location and environment, leading to some inherent deviation
– Motobit does not perform extensive post-processing of your GPS position, as is done, for example, in a tunnel section during navigation with Google Maps

These two reasons can, in extreme cases, create the impression that you have slightly deviated from the road.

First, make sure that the location permission is enabled and set to “accurate.” The quality or accuracy of the recording depends largely on the GPS sensor used in your smartphone. Additionally, local conditions such as densely populated urban areas, tunnels, underpasses, etc., can interfere with reception. You can inform yourself, for example, using free location apps like GPS Info or GPS Data about the accuracy of the built-in GPS sensor.

Currently, it is not possible to change the name in the 3D video you created. Therefore, make sure you have correctly named your tour before requesting the video creation.

If you have any questions that are not covered in this FAQ, simply get in contact with us.

We are happy to help and will constantly update this section with your most asked questions.