How can we help?
Suche nach Antworten oder stöbere in unserem Support-Center.
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Route planning
- Can I download maps and plan routes offline?
- Does Motobit consider live traffic information when planning a route?
- Are ferries and water transport considered in the different routing modes?
- Can I display an alternative route when planning a route?
- How can I influence the length or duration and direction of a round tour during planning?
- What do the different routing modes mean?
- Can I plan a route with different routing modes between the waypoints?
- Does Motobit support route planning on all roads?
- In which countries can I plan a route?
- Can I plan routes on the PC?
- How often is the map material updated? Does Motobit know about local road closures or non vehicular traffic?
- Can I save favourite locations in the app?
- Can I share planned routes with others?
- I always get an error while importing a GPX route. What can I do?
- How can I change the line color and width on the map?
- I just planned a tour with Motobit Web and can't find it in the Motobit App. What can I do?
- Is it possible to create favourites or display POIs such as motorbike parking spaces, restaurants or accommodation when planning a route?
- Is it possible to avoid certain areas on the map, such as railway crossings or entire countries, during the planning stage?
- Is it possible to avoid toll roads during the planning stage?
- How can I move or delete waypoints while planning?
- Why can’t I plan a long route where individual waypoints are more than a thousand kilometres apart?
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Navigation
- Can I navigate offline?
- How can I skip a waypoint during the ride?
- Can I avoid or bypass a local traffic obstruction while riding?
- Is it possible to show the distance or duration to the next waypoint during turn-by-turn navigation?
- How can I change the line color and width on the map?
- How can I change the volume output of the navigation instructions?
- Is it possible to see the allowed speed limit of the road segment, that I am currently driving on?
- How can I track my motorcycle rides and what options do I have?
- Does the map automatically zoom in on the relevant area at a junction, etc.?
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Hazard warnings
- Which hazard warnings will Motobit give me?
- Do I always receive hazard warnings?
- What is the Curve Assistant and how does it work?
- How can I change the number of warnings from Curve Assistant?
- Can I change the warning time of the Curve Assistant?
- What is the Hazard Notification?
- Which hazard point types are available in Motobit?
- How can I see the hazard points in an area?
- How can I report a hazard point?
- Where can I find my reports?
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Ride tracking and analysis
- What is curve analysis and how does it work?
- Is there anything I need to consider when recording the lean angle of my motorcycle?
- Can I export my tracked rides in the app or on the web as GPX?
- Does Motobit automatically record my rides?
- Can I delete a tracked ride?
- Can I merge two or more tracked rides together?
- Is my tour also tracked when navigating through Android Auto™ or CarPlay®?
- How can I track my motorcycle rides and what options do I have?
- Does the tracking automatically resume after the pause is activated?
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Troubleshooting
- I always get an error while importing a GPX route. What can I do?
- I tracked my first ride with Motobit, and it seems it was not fully recorded. What’s the issue?
- My internet connection was weak in some places during a ride. Are there any restrictions to the functionalities of the Motobit APP?
- The battery of my smartphone was low causing it to turn off during ride tracking. What does this mean to my tracked ride?
- Is it possible to store my smartphone in a pocket or a bag in terms of reception?
- Why does my tracked ride have zero points or only points with bad accuracy?
- I see a straight line in the lean angle and acceleration diagram. What can I do?
- The lean angle and accelerations are inaccurate. What can I do?
- The app crashes continuously. What can I do?
- Why does the label for the lean angle not show a value?
- How can I reduce the battery consumption of my smartphone and increase the runtime?
- Why is my position along a tracked tour not always shown on the road, even though I was on it?
- My tour was recorded very inaccurately. What can I do if many straight lines are shown in my tour?
- I have created a 3D video of my tour and want to change the name of the tour in the video afterward. How do I proceed?
- How can I rename or delete my planned or tracked tours in Motobit Web?
- How can I use PayPal as a payment method in Google Play (Android) or App Store (iOS)?
- I just planned a tour with Motobit Web and can't find it in the Motobit App. What can I do?
- I am a Premium member and do not see the respective status in the Motobit app on my new smartphone. What can I do?
- I have planned a route using Motobit, exported it as a GPX file, and now want to import it into another app. When I try to import it, I get an error message. What could be causing this?
- My maximum lean angle always shows about 40°, even after a calm ride or a ride in a car. Why?
- I found a bug or have an idea for a new feature. What's the best way to tell you?
- Motobit crashes, freezes or shows a black screen on Android Auto™ or CarPlay®. What can I do?
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Account
- How can I create an account in the Motobit app?
- I have switched to a new smartphone. How can I transfer my data?
- How can I see which method I used to login in?
- How can I delete my account?
- I forgot the password I used to login. What can I do?
- Can I transfer all the data of my account to another account?
- How can I rename or delete my planned or tracked tours in Motobit Web?
- How can I use PayPal as a payment method in Google Play (Android) or App Store (iOS)?
- How can I change the e-mail address or password of my account?
- I am a Premium member and do not see the respective status in the Motobit app on my new smartphone. What can I do?
- I can't see my previous rides and planned tours. What can I do?
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Motobit Premium
- What does Motobit PREMIUM offer me compared to the free version?
- Can I try Motobit PREMIUM before buying?
- How can I cancel Motobit PREMIUM?
- Can I request a refund for Motobit PREMIUM?
- How much does Motobit PREMIUM cost?
- How can I use PayPal as a payment method in Google Play (Android) or App Store (iOS)?
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Android Auto™ and Apple CarPlay®
- What are Android Auto™ and Apple CarPlay®, and which one do I use?
- Does Motobit work with Android Auto™ or Apple CarPlay®?
- Is my tour also tracked when navigating through Android Auto™ or CarPlay®?
- Motobit crashes, freezes or shows a black screen on Android Auto™ or CarPlay®. What can I do?
- How do I start navigation on Android Auto™ or Apple CarPlay®?
Can I export my tracked rides in the app or on the web as GPX?
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Yes, with Motobit PREMIUM. Open the ride and tap the GPX export button in the summary of your tracked ride.
Note: the button only appears once the ride has been uploaded to our servers. If you just finished the ride, make sure you have an internet connection and wait a moment.
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